makeupadvent

Returns & refunds

Need to return something?

Just contact us with your order number, the email you used at checkout and the reason for your request. We'll tell you the next steps and any return instructions for your order.

Something arrived damaged, wrong or faulty?

We're sorry! Tell us what happened and please keep the product and packaging while we look into it. Photos help us understand the problem, so ask us how to send them.

Before you send anything back

Please contact us first for the right return address and instructions. If you're not sure whether something can be returned, keep the makeup unused and any hygiene seals unbroken while you ask.

Your rights

Nothing on this page limits your rights under consumer law. If you have questions about returns or refunds, feel free to ask us before you order.